Store Policy

Privacy Policy

Alkemi Dyes respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard information when you visit our website www.alkeminaturaldyes.com.au or purchase our  products.

1. Information We Collect

We collect information that is reasonably necessary for our business activities, including:

• Personal Details: Name, email address, phone number, billing and shipping addresses when you create an account, place an order, or subscribe to our newsletter.

• Payment Information: Processed securely via our payment provider  Stripe and PayPal. We do not store your full credit card details.

• Website & Usage Data: IP address, browser type, pages viewed and referring site, collected through cookies and similar technologies for analytics and site functionality.

2. How We Use Your Information

Your information is used to:

• Process and deliver orders of natural dye extracts and related products.

• Respond to enquiries, provide customer support and manage your account.

• Send you updates or marketing communications (only if you have opted in).

• Improve our website, services and product offerings.

• Comply with Australian legal obligations and resolve disputes.

3. Disclosure of Personal Information

We do not sell or trade personal information. We may share information:

• With trusted service providers such as payment processors, shipping carriers and website hosts to fulfil orders and operate our business.

• If required by law, regulation or court order.

• In the event of a business transfer, such as a merger or sale of assets.

4. Overseas Disclosure

Some service providers (for example, website hosting or email marketing platforms) may store information overseas. We take reasonable steps to ensure these providers comply with Australian Privacy Principles.

5. Cookies & Analytics

We use cookies and similar tools to improve site performance and analyse traffic (e.g. through Google Analytics). You can manage or disable cookies in your browser settings, but some site features may not function fully.

6. Your Rights

Under the Australian Privacy Act 1988, you may request to:

• Access the personal information we hold about you.

• Correct or update your information if it is inaccurate or incomplete.

• Opt out of marketing communications at any time by using the unsubscribe link or contacting us.

7. Security & Retention

We take reasonable physical, electronic and administrative measures to protect your data from misuse, loss and unauthorised access. Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

Our site and products are not directed to individuals under 13 years of age, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business. The “Effective Date” above will always show the latest revision.

11. Contact Us

For questions, access requests or privacy complaints, please contact:

Alkemi Natural Dyes 
Email: alkemidyes@gmail.com

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